Welcome to Technical support center
Welcome messageIn order to speedup requests for help, take more control of the messages and offer a better service, we provide a ticket management system that can be used to:
* Request programming aids that go beyond what is free on the blog
* Manage incidents of customized modules or developments
* Request tailor-made customizations or developments
* Request quotes
* Keep track of monthly hours and maintenance bonuses
* Request any request that requires an effort
In our ticket management system, each request has a unique number that can be used to track progress and responses all centralized in a single page.
For your information we provide you with all the history of your tickets and messages.
We recommend using a valid email address to send a ticket since the entire conversation must be done through the ticket manager and not be given. answer by email. The system sends an email notification to notify you that your ticket has been answered and you must read it and answer it in the same ticket manager.
Technical support is offered in Spanish or English. The response time can vary from 0 to 72 working hours depending on the volume of requests.