Faq Sections

General
What is JA Modules?

JA Modules is a marketplace that sells modules for stores developed with PrestaShop and offers services to maintain, develop specific functionalities and / or give the technical support of your website.

In JA Modules you can find specialized modules that make a difference, modules that increase traffic, modules for the creation of a marketplace in PrestaShop, complementary modules for marketplace, modules that allow you to save management time and free PrestaShop modules.


Can this module associate with any seller the products that I uploaded on back office? Can it also associate products that do not have a marketplace seller?

Yes. This module allows you to associate products from your catalog to the seller.


What is a module?

The extensibility of PrestaShop revolves around the modules, which are small programs or snippets of code that add extra functionality to PrestaShop in order to expand or customize a store.


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Purchase of modules
How can I buy a module on JA Modules?

To buy a module, the first thing you must do is create a customer account in JA Modules if you do not already have one. Enter the product page you want, choose whether you want installation or not, technical support time and updates and the number of licenses. Click on the "Add to cart" button and continue the purchase process until your order is validated. You will receive an email with the details of the order. You must enter the purchase history to download the product in zip format.

It is important to know that once you have downloaded the product it will not be possible to refund the money since the purchase is final.


Can I use a module purchased in JA Modules in several online stores?

The license granted by JA Modules for all products is only valid for one domain. If you need to buy a module for several domains, at the time of purchase choose the number of licenses you need for all your domains. In the purchase history you must specify each domain to get the license.


How long can I keep a product that I bought?

The compressed file that you receive when you buy is yours. You can use the product purchased in your store forever. A delicate moment is when you update your store, you must verify if the purchase you made is compatible with the new versions of PrestaShop. If this is not the case and your technical support and updates have expired, you still have time to hire more technical support and updates at a reduced price from your customer account. From the order history or from the section "Technical support and updates" you can hire more time to download the updates. If you do not have this option available, you must buy this module again.


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Purchase of services
How to hire a technical support service with hours bonus?

In the top menu of the page and in the footer you have a direct link to the services category. Access the technical support service you want most and add it to the shopping cart. Follow the purchase process until the order is validated.


What does the technical support service offer with hours bonus?
  • - Rapid response within a maximum period of 72 hours.
  • - Technical support in Spanish or English.
  • - Custom developments and customizations.
  • - Extra programming aids.
  • - Advice or consulting on the functions of the store; server, modules, etc.
  • - Installation of plugins or modules.
  • - Maintenance tasks.
  • - Performance analysis.
  • - Backups at the request of the client.
  • - Improvement proposal.
  • - Formations.
  • - Updates.
  • - Communication only through our ticket system to take better control of messages.
  • - Control and monitoring of hours.
  • - The contracted hours do not expire.

 I need help to make my Web page work. What I do?

We offer the technical support service that you can contract directly in our shop. View what the technical support package offers.


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Technical support
I have problems with a purchased module, who should I contact?

If you have problems with a purchase made in JA Modules you can send a ticket to the technical support center indicating your order number. Generally, the response time may vary from 0 to 72 business hours if technical support has not expired. Send a ticket now


Where can I hire more technical support for my purchased modules?

If your technical support period has ended and you need more technical support, you still have time to hire from your customer account.

From the order history you can choose to hire 6 months or one more year of updates and technical support at a reduced price.

From the section "Technical support and updates" it is also possible to contract this service.


What does the technical support service of a purchased module?

The technical support service includes answering all your questions and solving any problem that has to do with the purchased modules. Adaptations with different types of template and customizations are excluded.


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Module updates
What is an update of a module?

Generally, all modules sold in JA Modules have to evolve to adapt to different versions of the software or to respond to the different needs of online vendors. These improvements are subject to updates of the modules.

These updates can be classified as follows:

Corrections of errors reported by customers or security corrections; updates considered secondary.

Incorporation of new features considered as important updates.


How to update a module?

Updates are available in the order history of your customer account. You can access the order detail to download the updates. This possibility is available while technical support and updates for the order has not expired.


Where can I buy more updates for my modules?

If your technical support and updates period is over and you need more technical support and updates, you still have time to hire from your customer account.

From the order history you can choose to hire 6 months or one more year of updates and technical support at a reduced price.

From the section "Technical support and updates" it is also possible to contract this service.


Payment
How can you pay in JA Modules?

Currently, 4 payment methods are available on this website to make payments for the products and / or services that you can see below in order of importance:

Credit card: This website has this secure online shopping platform without applying surcharges for those users who prefer to pay by credit card. Once the order has been confirmed, you will be redirected to the CaixaBank payment gateway to make the payment in a totally secure manner. Once the payment is finished, you can return to www.jose-aguilar.com and receive an email confirming your purchase. Once the payment is confirmed, you can download the purchased product from the order history.

Bank transfer: In the case of choosing this form of payment, JA MODULES S.L. will process the orders after seeing reflected the income in our favor of the total amount of the order. To expedite this process, it is convenient to send a copy of the bank transfer voucher via email or by sending a ticket to the technical support center.

Stripe: This site has this secure shopping platform on the Internet without applying surcharges for those users who trust to make their purchases with a credit card using Stripe without leaving the purchase environment. It is possible to pay with Visa, MasterCard, American Express. You will always receive an email confirming your purchase. Once the payment is confirmed, you can download the purchased product from the order history.

PayPal: This site also has this secure online shopping platform, applying a surcharge for the PayPal rate for those users who have a PayPal account and this is their favorite form of payment. Once confirmed the order will be redirected to PayPal to make the payment in a completely secure. Once the payment is finished, you can return to JA Modules and receive an email confirming your purchase. At this moment you can download the products purchased from the order history. For reasons of security and business policy this form of payment is currently restricted for some countries.


Is it safe to pay in JA Modules?

Our store has the SSL (Secure Sockets Layer) security certificate. Transactions between your browser and the bank's servers are encrypted. No one can access the information you provide us with your card (number and expiration date).


Marketplace
How do I associate products created in the Backoffice to a seller?

From the side menu of the Backoffice, in JA Marketplace - Products of the sellers, click on the "+" button to add a new association. On the page that appears you can choose a seller and a product to save the association.


How can I associate products to a seller in bulk?

If you have technical knowledge you can enter the database of your store and locate the table "PREFIX_seller_product" to fill it according toyour needs. Another possibility is to use the JA Marketplace Limitation of service to sellers.


How can I expand the functionality of the market?

JA Marketplace is a very complete module, with many features but its best feature is the possibility of extending in the same way as PrestaShop. It has a large number of hooks to add complementary modules. View complementary modules for JA Marketplace.


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Customizations
Can I modify or customize the purchased module to adapt it to my image and likeness?

Of course. We recommend that you be careful with the modifications. Make sure you do them correctly. If possible, the ideal is to overwrite your active theme. The technical support offered in the purchase can not be held responsible for third party modifications. We offer the service to make modifications or customizations. Request a quote now.


Reseller
Can I resell a module purchased in JA Modules?

Not without prior authorization from the top leader of this site. If you want to be a reseller of our modules you can send a ticket with your request to see how we can reach an agreement.