Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko
  • Cetasko

Cetasko

Help desk and technical support to better control the messages received from customers.

 Customer ratings and reviews
 (5/5)  - 2 rating(s) - 2 review(s)
View distribution

WHAT THIS MODULE DOES FOR YOU

  • Improves the technical support center of your shop.
  • Streamline communication with your customers.
  • Greater control of customer messages.
  • Improves communication with the customer.
  • Improves efficiency and service efficiency.
  • Improves user perception and satisfaction.

FUNCTIONALITIES

Customers can access their tickets from their customer account. Customer can see a list of tickets sended. In this list appears:

  • Ticket reference
  • Subject
  • State
  • Priority
  • Date add
  • Date update or last message

Customers must register or log in to send a ticket. It is possible to access ticket information, view conversations and give an answer.

When a client sends a new ticket or sends a new response, the corresponding department receives an email with news.

Whenever an employee responds to a ticket, the client receives an email to keep him informed.

From the Backoffice menu you can manage the tickets. Inside Sell Cetasko appears. Within Cetasko the following options are available:

Dashboard

On the dashboard you can see a graph of:

  • Tickets by state
  • Tickets by priority
  • Tickets by department

 Open or pending tickets can also be seen in this section.

Departaments

You can create countless departments that can be associated with an employee. Customers can send a ticket to a specific department from the add ticket page.

Tickets

On this page all tickets are managed where a list with all received tickets appears. An employee can see the ticket information, give an answer, edit or delete.

States

By default, 5 states are installed for the tickets:

  • Open
  • In process
  • Waiting answer
  • In tail
  • Closed

In this section you can manage the tickets states. You can edit, add, delete and activate the states.

Priorities

By default, 2 priorities are installed for the tickets:

  • Normal
  • Urgent

In this section you can manage the ticket priorities. You can edit, delete and add new priorities for tickets.

Predefined messages

You can create an infinity of predefined messages that you can then use in the responses of the tickets to speed up the communication.

Configuration

In the module configuration it is possible to:

  • Set the department by default.
  • Set the state by default.
  • Set the priority by default.
  • Enable the rich text editor for messages.
  • Allow attachments.
  • Indicate the extensions of allowed attachments.
  • Fill in a welcome text that will be displayed on the welcome page to the technical support center.

TECHNICAL CHARACTERISTICS

  • Web design adaptable to all devices with Bootstrap 3.0+ technology.
  • Tinymce
  • Multi shop
  • Multi language
  • Open source code to modify as needed

 

ADAVANTAGES FOR YOUR CUSTOMERS

  • Customer increases interaction with the store. You can send a ticket about an order or any other theme.
  • You have a ticket history available in your customer account.
  • Upload files (images, videos, documents ...).
  • Customer can send messages with rich text.

 

RECOMMENDATION

This module is fully compatible with topics that have been developed with the Bootstrap 3.0+ technology. With other templates may need to do some adaptation.

 

Demo Backoffice

User: demo@demo.com

Password: demodemo

Demo Front Office

First of all, click ?Add new module? at modules tab on back office. You will find it in the top right. After that, select packaged file you have downloaded and click ?Upload file?. Now your module appears on modules list. Click on ?Install?, and ?Configure? next.
?
You can also unload .zip file and upload it into your modules directory. In this way you will install and configure module from modules admin.

-----------------------------------------
Change history for Cetasko
-----------------------------------------

--- PrestaShop 1.7.x ---

VERSION 3.1.2 - major upgrade (22/10/2018)
* ADD: upgrade logo
* ADD: move scroll to last message in view ticket
* ADD: increase size ticket title to 128 characters
* ADD: default priority defined
* ADD: ticket departaments
* ADD: departaments for employee
* ADD: pie chart in dashboard (tickets by departament, tickets by state, tickets by priority)
* ADD: average messages by ticket in dashboard
* ADD: use getBreadcrumbLinks() in module controller in PrestaShop 1.7
* ADD: change id_ticket by reference in url ticket (customer account)

VERSION 3.0.14 (20/08/2018)
* ADD: setMedia new param in AdminControllers
* ADD: new icon |help| in admin menu
* FIX: unknown column 'attachment_name' in 'field list'
* ADD: author's change
* FIX: PrestaShop validator standards code structure

VERSION 3.0.9 (17/05/2018)
* FIX: ticket filter by subject
* FIX: when administrator send a response now is sended this response by email
* ADD: use select2 plugin for selects
* ADD: encrypted attachments
* ADD: ticket position field
* FIX: change Ticket::id_state and Ticket::id_priority by Ticket::id_ticket_state and Ticket::id_ticket_priority
* ADD: compatible with Official GDPR Compliance by PrestaShop Module

VERSION 3.0.2 (02/05/2018)
* ADD: welcome controller
* ADD: welcome text

VERSION 3.0.0 (24/04/2018)
* ADD: ps_versions_compliancy min: 1.7, max: _PS_VERSION_

--- PrestaShop 1.6.x ---

VERSION 2.1.1 - major upgrade (22/10/2018)
* ADD: upgrade logo
* ADD: move scroll to last message in view ticket
* ADD: increase size ticket title to 128 characters
* ADD: default priority defined
* ADD: ticket departaments
* ADD: departaments for employee
* ADD: pie chart in dashboard (tickets by departament, tickets by state, tickets by priority)
* ADD: average messages by ticket in dashboard
* ADD: change id_ticket by reference in url ticket (customer account)

VERSION 2.0.12 (20/08/2018)
* FIX: unknown column 'attachment_name' in 'field list'
* ADD: author's change
* FIX: PrestaShop validator standards code structure

VERSION 2.0.9 (17/05/2018)
* FIX: ticket filter by subject
* FIX: when administrator send a response now is sended this response by email
* ADD: use select2 plugin for selects
* ADD: encrypted attachments
* ADD: ticket position field
* FIX: change Ticket::id_state and Ticket::id_priority by Ticket::id_ticket_state and Ticket::id_ticket_priority
* ADD: compatible with Official GDPR Compliance by PrestaShop Module

VERSION 2.0.2 (02/05/2018)
* ADD: welcome controller
* ADD: welcome text

VERSION 2.0.0 (24/04/2018)
* ADD: ps_versions_compliancy min: 1.6, max: 1.6.9.9

VERSION 1.1.3 (09/03/2018)
* FIX: compatible with smarty cache for JavaScript and nl2br in descriptions. Tinymce not available with smarty cache for javascript
* ADD: now it is possible enable or disable rich text editor for messages
* FIX: sending email to the administrator instead of the email that is configured inside cetasko
* ADD: now it is possible to enable attachments or not
* ADD: file attachment present in email
* ADD: now it is possible to indicate the extensions of the allowed files

VERSION 1.0.7 (14/02/2018)
* FIX: customer tickets table ajustment in small devices
* ADD: customer tickets order by date last message
* FIX: breadcrumb in PrestaShop 1.7

VERSION 1.0.4 (17/08/2017)
* FIX: cast conversion
* FIX: bulk actions in backoffice

VERSION 1.0.2 (09/07/2017)
* ADD: display tickets in hook admincustomer
* ADD: display tickets in hook adminorder

VERSION 1.0.0 (24/06/2017)
* first version

 Reviews
By on  23 May 2018 (Cetasko) :
(5/5

Excelente producto 100% recomendable

Muy fácil de instalar y sin ningún problema el modulo cumple a la perfección con su cometido en nuestra web

By on  08 March 2018 (Cetasko) :
(5/5

buena compra

estoy muy contento con esta compra. la verdad es que me resulta mucho mas sencillo controlar los mensajes que envía mis clientes. 5 estrellas!!

Do you have any question?

Send a message to the marketing department.

help Send a message


Support and updates?

The purchase of this module includes 3 months of support (*) and 3 months free updates. (*) The technical support includes answering all your questions and doubts and resolve any issues having to do with the module. It excluded adaptations to different types of template and personalizations.

bug_report Technical support

€49.99
Instalation
Technical support and updates
Licenses

Compatibility
PrestaShop v1.6.0.4 - v1.7.5.0

Version
3.1.2 (22/10/2018)

(*) Available languages