{"id":6466,"date":"2014-11-01T12:45:53","date_gmt":"2014-11-01T12:45:53","guid":{"rendered":"https:\/\/www.jose-aguilar.com\/blog\/?p=6466"},"modified":"2019-03-05T17:24:53","modified_gmt":"2019-03-05T17:24:53","slug":"gestor-de-incidencias-en-prestashop","status":"publish","type":"post","link":"https:\/\/www.jose-aguilar.com\/blog\/gestor-de-incidencias-en-prestashop\/","title":{"rendered":"Gestor de incidencias en PrestaShop"},"content":{"rendered":"<p>Una incidencia, en t\u00e9rminos de ecommerce, es una circunstancia o suceso secundario que ocurre en el desarrollo de un asunto o negocio, pero que puede influir en el resultado final de la transacci\u00f3n.<\/p>\n<p>Todos somos humanos y cometemos errores. En la gesti\u00f3n de su negocio seguro que m\u00e1s de una vez ha cometido un error accidentalmente. Por ejemplo, en una tienda de moda, usted se puede equivocar enviando una talla err\u00f3nea de una camiseta. En estos casos, el cliente que adquiere la camiseta no suele estar satisfecho y necesita reclamar el incidente.<\/p>\n<p>Prestashop ya dispone de un gestor de mensajes que envian los clientes desde el formulario de contacto pero para algunos este sistema no es suficiente y necesitan otro sistema para controlar todas las incidencias de los pedidos de una forma m\u00e1s controlada tanto por parte del cliente como por parte de la administraci\u00f3n.<\/p>\n<p>Existe un m\u00f3dulo que le permite <strong>gestionar incidencias<\/strong> sobre los pedidos de su tienda.<\/p>\n<p><a href=\"https:\/\/www.jose-aguilar.com\/blog\/wp-content\/uploads\/2014\/10\/5.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6468\" src=\"https:\/\/www.jose-aguilar.com\/blog\/wp-content\/uploads\/2014\/10\/5.png\" alt=\"5\" width=\"1667\" height=\"740\" srcset=\"https:\/\/www.jose-aguilar.com\/blog\/wp-content\/uploads\/2014\/10\/5.png 1667w, https:\/\/www.jose-aguilar.com\/blog\/wp-content\/uploads\/2014\/10\/5-300x133.png 300w, https:\/\/www.jose-aguilar.com\/blog\/wp-content\/uploads\/2014\/10\/5-1024x454.png 1024w\" sizes=\"auto, (max-width: 1667px) 100vw, 1667px\" \/><\/a><\/p>\n<p>Se trata de un <strong>gestor de tickets<\/strong> que desde la administraci\u00f3n de su <strong>Prestashop<\/strong> usted podr\u00e1 controlar y administrar todas las incidencias que se generen sobre los pedidos. Cada incidencia tiene su referencia,\u00a0 se puede definir el tipo de incidencia (Error de env\u00edo, Error de productos, etc.), se puede definir el estado de la incidencia (Abierta, Cerrada, etc.), se puede definir las prioridades (Baja, Media, Alta, etc.).<\/p>\n<p>Los clientes dispondr\u00e1n de un apartado donde podr\u00e1n visualizar y controlar las incidencias sobre los pedidos que ha realizado.<\/p>\n<p><a href=\"https:\/\/www.jose-aguilar.com\/modulos-prestashop\/es\/30-gestor-de-incidencias.html\" target=\"_blank\" rel=\"noopener noreferrer\">Ver m\u00e1s informaci\u00f3n sobre este m\u00f3dulo<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Una incidencia, en t\u00e9rminos de ecommerce, es una circunstancia o suceso secundario que ocurre en el desarrollo de un asunto o negocio, pero que puede influir en el resultado final de la transacci\u00f3n. Todos somos humanos y cometemos errores. En la gesti\u00f3n de su negocio seguro que m\u00e1s de una vez ha cometido un error [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6467,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,21],"tags":[124],"class_list":["post-6466","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-php","category-prestashop","tag-modulos-prestashop"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Gestor de incidencias en PrestaShop - Jose Aguilar Blog<\/title>\n<meta name=\"description\" content=\"M\u00f3dulo que permite gestionar incidencias sobre los pedidos de tu tienda PrestaShop.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gestor de incidencias en PrestaShop - 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