{"id":3290,"date":"2012-07-13T16:28:50","date_gmt":"2012-07-13T16:28:50","guid":{"rendered":"https:\/\/www.jose-aguilar.com\/blog\/?p=3290"},"modified":"2012-07-13T16:29:09","modified_gmt":"2012-07-13T16:29:09","slug":"osticket","status":"publish","type":"post","link":"https:\/\/www.jose-aguilar.com\/blog\/osticket\/","title":{"rendered":"OsTicket &#8211; Sistema de tickets"},"content":{"rendered":"<p>Esta es una herramienta interesante y gratuita que nos permite dar soporte a nuestros clientes.<\/p>\n<p><a href=\"https:\/\/www.jose-aguilar.com\/blog\/wp-content\/uploads\/2012\/07\/Osticket-ss.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3291\" title=\"Osticket-ss\" src=\"https:\/\/www.jose-aguilar.com\/blog\/wp-content\/uploads\/2012\/07\/Osticket-ss.png\" alt=\"\" width=\"320\" height=\"240\" srcset=\"https:\/\/www.jose-aguilar.com\/blog\/wp-content\/uploads\/2012\/07\/Osticket-ss.png 320w, https:\/\/www.jose-aguilar.com\/blog\/wp-content\/uploads\/2012\/07\/Osticket-ss-300x225.png 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/a><\/p>\n<p>Los usuarios crean tickets por las diferentes v\u00edas disponibles como sitio web, e-mail o tel\u00e9fono.<\/p>\n<p>Los tickets son guardados y asignados a los distintos agentes configurados en el sistema, con lo que las consultas ser\u00e1n repartidas con una buena organizaci\u00f3n.<\/p>\n<p>Cada uno de los agentes que reciben los tickets dar\u00e1n soporte y contestar\u00e1n a los clientes o usuarios.<\/p>\n<p>La idea general es proporcionar al cliente o al usuario una plataforma donde poder ver el estado de cada una de las consultas, quejas, etc ..<\/p>\n<p>Con OsTicket mejoraremos la atenci\u00f3n al cliente o usuarios de una manera considerable, con una organizaci\u00f3n centralizada.<\/p>\n<p>La instalaci\u00f3n es muy sencilla y es f\u00e1cil editar los estilos editando la hoja de estilos CSS.<\/p>\n<p>Puede ver m\u00e1s documentaci\u00f3n y descarga de la herramienta en <a href=\"http:\/\/osticket.com\/\" target=\"_blank\">OsTicket<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Esta es una herramienta interesante y gratuita que nos permite dar soporte a nuestros clientes. Los usuarios crean tickets por las diferentes v\u00edas disponibles como sitio web, e-mail o tel\u00e9fono. Los tickets son guardados y asignados a los distintos agentes configurados en el sistema, con lo que las consultas ser\u00e1n repartidas con una buena organizaci\u00f3n. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6469,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"class_list":["post-3290","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-herramientas"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>OsTicket - Sistema de tickets - Jose Aguilar Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OsTicket - Sistema de tickets - Jose Aguilar Blog\" \/>\n<meta property=\"og:description\" content=\"Esta es una herramienta interesante y gratuita que nos permite dar soporte a nuestros clientes. Los usuarios crean tickets por las diferentes v\u00edas disponibles como sitio web, e-mail o tel\u00e9fono. Los tickets son guardados y asignados a los distintos agentes configurados en el sistema, con lo que las consultas ser\u00e1n repartidas con una buena organizaci\u00f3n. [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.jose-aguilar.com\/blog\/osticket\/\" \/>\n<meta property=\"og:site_name\" content=\"Jose Aguilar Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/joseaguilarblog\" \/>\n<meta property=\"article:published_time\" content=\"2012-07-13T16:28:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2012-07-13T16:29:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.jose-aguilar.com\/blog\/wp-content\/uploads\/2014\/10\/Imagen-no-disponible-282x300.png\" \/>\n\t<meta property=\"og:image:width\" content=\"282\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Jose Aguilar\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@JoseAguilarBlog\" \/>\n<meta name=\"twitter:site\" content=\"@JoseAguilarBlog\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jose Aguilar\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.jose-aguilar.com\/blog\/osticket\/\",\"url\":\"https:\/\/www.jose-aguilar.com\/blog\/osticket\/\",\"name\":\"OsTicket - Sistema de tickets - Jose Aguilar Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.jose-aguilar.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.jose-aguilar.com\/blog\/osticket\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.jose-aguilar.com\/blog\/osticket\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.jose-aguilar.com\/blog\/wp-content\/uploads\/2014\/10\/Imagen-no-disponible-282x300.png\",\"datePublished\":\"2012-07-13T16:28:50+00:00\",\"dateModified\":\"2012-07-13T16:29:09+00:00\",\"author\":{\"@id\":\"https:\/\/www.jose-aguilar.com\/blog\/#\/schema\/person\/e6d485db1e1140866e95971d17105d11\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.jose-aguilar.com\/blog\/osticket\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.jose-aguilar.com\/blog\/osticket\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/www.jose-aguilar.com\/blog\/osticket\/#primaryimage\",\"url\":\"https:\/\/www.jose-aguilar.com\/blog\/wp-content\/uploads\/2014\/10\/Imagen-no-disponible-282x300.png\",\"contentUrl\":\"https:\/\/www.jose-aguilar.com\/blog\/wp-content\/uploads\/2014\/10\/Imagen-no-disponible-282x300.png\",\"width\":282,\"height\":300},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.jose-aguilar.com\/blog\/osticket\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/www.jose-aguilar.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"OsTicket &#8211; Sistema de tickets\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.jose-aguilar.com\/blog\/#website\",\"url\":\"https:\/\/www.jose-aguilar.com\/blog\/\",\"name\":\"Jose Aguilar Blog\",\"description\":\"Desarrollo Web con PrestaShop, WordPress, PHP, jQuery y Ajax\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.jose-aguilar.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.jose-aguilar.com\/blog\/#\/schema\/person\/e6d485db1e1140866e95971d17105d11\",\"name\":\"Jose Aguilar\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/www.jose-aguilar.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/abbfef5f1d75260c549d0f2c2842bb697ba1aadff3b2836b39d2590c8a625415?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/abbfef5f1d75260c549d0f2c2842bb697ba1aadff3b2836b39d2590c8a625415?s=96&d=mm&r=g\",\"caption\":\"Jose Aguilar\"},\"description\":\"Director ejecutivo y tecnol\u00f3gico en JA Modules. Experto programador PrestaShop y Experto programador WordPress.\",\"sameAs\":[\"https:\/\/plus.google.com\/114357189801512615537\"],\"url\":\"https:\/\/www.jose-aguilar.com\/blog\/author\/josea902\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"OsTicket - Sistema de tickets - Jose Aguilar Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"es_ES","og_type":"article","og_title":"OsTicket - Sistema de tickets - Jose Aguilar Blog","og_description":"Esta es una herramienta interesante y gratuita que nos permite dar soporte a nuestros clientes. Los usuarios crean tickets por las diferentes v\u00edas disponibles como sitio web, e-mail o tel\u00e9fono. Los tickets son guardados y asignados a los distintos agentes configurados en el sistema, con lo que las consultas ser\u00e1n repartidas con una buena organizaci\u00f3n. [&hellip;]","og_url":"https:\/\/www.jose-aguilar.com\/blog\/osticket\/","og_site_name":"Jose Aguilar Blog","article_publisher":"https:\/\/www.facebook.com\/joseaguilarblog","article_published_time":"2012-07-13T16:28:50+00:00","article_modified_time":"2012-07-13T16:29:09+00:00","og_image":[{"width":282,"height":300,"url":"https:\/\/www.jose-aguilar.com\/blog\/wp-content\/uploads\/2014\/10\/Imagen-no-disponible-282x300.png","type":"image\/png"}],"author":"Jose Aguilar","twitter_card":"summary_large_image","twitter_creator":"@JoseAguilarBlog","twitter_site":"@JoseAguilarBlog","twitter_misc":{"Escrito por":"Jose Aguilar","Tiempo de lectura":"1 minuto"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.jose-aguilar.com\/blog\/osticket\/","url":"https:\/\/www.jose-aguilar.com\/blog\/osticket\/","name":"OsTicket - Sistema de tickets - Jose Aguilar Blog","isPartOf":{"@id":"https:\/\/www.jose-aguilar.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.jose-aguilar.com\/blog\/osticket\/#primaryimage"},"image":{"@id":"https:\/\/www.jose-aguilar.com\/blog\/osticket\/#primaryimage"},"thumbnailUrl":"https:\/\/www.jose-aguilar.com\/blog\/wp-content\/uploads\/2014\/10\/Imagen-no-disponible-282x300.png","datePublished":"2012-07-13T16:28:50+00:00","dateModified":"2012-07-13T16:29:09+00:00","author":{"@id":"https:\/\/www.jose-aguilar.com\/blog\/#\/schema\/person\/e6d485db1e1140866e95971d17105d11"},"breadcrumb":{"@id":"https:\/\/www.jose-aguilar.com\/blog\/osticket\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.jose-aguilar.com\/blog\/osticket\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/www.jose-aguilar.com\/blog\/osticket\/#primaryimage","url":"https:\/\/www.jose-aguilar.com\/blog\/wp-content\/uploads\/2014\/10\/Imagen-no-disponible-282x300.png","contentUrl":"https:\/\/www.jose-aguilar.com\/blog\/wp-content\/uploads\/2014\/10\/Imagen-no-disponible-282x300.png","width":282,"height":300},{"@type":"BreadcrumbList","@id":"https:\/\/www.jose-aguilar.com\/blog\/osticket\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/www.jose-aguilar.com\/blog\/"},{"@type":"ListItem","position":2,"name":"OsTicket &#8211; Sistema de tickets"}]},{"@type":"WebSite","@id":"https:\/\/www.jose-aguilar.com\/blog\/#website","url":"https:\/\/www.jose-aguilar.com\/blog\/","name":"Jose Aguilar Blog","description":"Desarrollo Web con PrestaShop, WordPress, PHP, jQuery y Ajax","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.jose-aguilar.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Person","@id":"https:\/\/www.jose-aguilar.com\/blog\/#\/schema\/person\/e6d485db1e1140866e95971d17105d11","name":"Jose Aguilar","image":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/www.jose-aguilar.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/abbfef5f1d75260c549d0f2c2842bb697ba1aadff3b2836b39d2590c8a625415?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/abbfef5f1d75260c549d0f2c2842bb697ba1aadff3b2836b39d2590c8a625415?s=96&d=mm&r=g","caption":"Jose Aguilar"},"description":"Director ejecutivo y tecnol\u00f3gico en JA Modules. Experto programador PrestaShop y Experto programador WordPress.","sameAs":["https:\/\/plus.google.com\/114357189801512615537"],"url":"https:\/\/www.jose-aguilar.com\/blog\/author\/josea902\/"}]}},"_links":{"self":[{"href":"https:\/\/www.jose-aguilar.com\/blog\/wp-json\/wp\/v2\/posts\/3290","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jose-aguilar.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.jose-aguilar.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.jose-aguilar.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jose-aguilar.com\/blog\/wp-json\/wp\/v2\/comments?post=3290"}],"version-history":[{"count":0,"href":"https:\/\/www.jose-aguilar.com\/blog\/wp-json\/wp\/v2\/posts\/3290\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.jose-aguilar.com\/blog\/wp-json\/wp\/v2\/media\/6469"}],"wp:attachment":[{"href":"https:\/\/www.jose-aguilar.com\/blog\/wp-json\/wp\/v2\/media?parent=3290"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.jose-aguilar.com\/blog\/wp-json\/wp\/v2\/categories?post=3290"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.jose-aguilar.com\/blog\/wp-json\/wp\/v2\/tags?post=3290"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}